Now Hiring - Customer Service/Appointment Setter in Cocoa, FL

Mike Erdman Nissan is seeking a highly motivated and customer-oriented individual to join our team as a Service BDC (Business Development Center) Agent. As a Service BDC Agent, you will play a crucial role in providing exceptional customer service by handling inbound calls and scheduling service appointments. We are looking for candidates with at least 1 year of experience in a dealership or call center environment.

Responsibilities:

• Answer incoming phone calls from customers and provide excellent customer service.
• Schedule service appointments for customers based on their needs and availability.
• Maintain accurate and detailed customer records in the dealership's CRM system.
• Provide information about service specials, promotions, and other relevant offerings.
• Follow up with customers to confirm appointments and address any additional questions or concerns.
• Collaborate with service advisors and technicians to ensure smooth scheduling and efficient service operations.
• Address customer inquiries, complaints, and requests in a professional and timely manner.
• Continuously strive to meet and exceed customer satisfaction and service quality goals.
• Stay up-to-date with product knowledge, service offerings, and dealership policies.

Requirements:

• High school diploma or equivalent.
• Minimum of 1 year of experience in a dealership or call center environment.
• Excellent communication skills, both verbal and written.
• Strong customer service orientation with a friendly and professional demeanor.
• Ability to multitask, prioritize, and manage time effectively.
• Proficient computer skills and experience with CRM systems or appointment scheduling software.
• Attention to detail and accuracy in record-keeping.
• Ability to work in a fast-paced environment and handle a high volume of incoming calls.
• Flexibility to work evenings, weekends, and holidays as required.

Compensation: Mike Erdman Nissan offers competitive compensation packages along with various benefits and opportunities for growth within the organization.

How to Apply: If you meet the above requirements and are interested in joining our team as a Service BDC Agent at Mike Erdman Nissan, please submit your resume and a brief cover letter explaining your relevant experience. Applications can be sent via email to [please apply online] or submitted in person at our dealership located at 4640 Highway 520 Cocoa, FL 32926. Please include "Service BDC Agent Application" in the subject line of your email.

Note: Only shortlisted candidates will be contacted for an interview. We appreciate your interest in Mike Erdman Nissan.

E.O.E./D.F.W.P.

Job Type: Full-time

Pay: From $45,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Supplemental pay types:

• Bonus pay

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Ability to commute/relocate:

• Cocoa, FL 32926: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Dealership: 1 year (Preferred)
• Call center: 1 year (Preferred)

Work Location: In person